In considering accessibility at BATS Theatre we have focussed on the principles of independence, dignity, integration and equal opportunity. BATS is committed to excellence in serving all customers, including people with disabilities.
As access needs can vary from person to person, it’s best to talk yours through with one of our friendly Box Office staff before you book your ticket. You can email the BATS Box Office on email@example.com or call (04) 802 4175.
We request that wheelchair users give our Box Office at least 24 hours notice of their intention to attend a show so that the appropriate arrangements can be made depending on which space the show you want to see is being staged in. This will allow us to make sure your visit is as smooth and enjoyable as possible!
BATS has three performance spaces at our 1 Kent Terrace venue:
The Propeller Stage on the ground floor
The Dome on the first floor
The Studio on the top floor
The ground floor at BATS is fully wheelchair accessible with a ramp at the north end of the building, which provides direct access to the foyer and bar area, and a wheelchair accessible Box Office counter and bathroom on the ground floor. The Propeller Stage is located on the ground floor.
The Dome is located on the first floor of the venue with two sets of stairs required to access the space. BATS has purchased a motorised stair climber to enable the transport of audience members in wheelchairs from the ground floor to The Dome.
Your wheelchair attaches to the stair climber which is then operated by three BATS staff to ensure a safe and comfortable journey. The combined person and wheelchair weight restriction for the stair climber is 150kgs, so if you have a motorised wheelchair you may need to transfer to the manual wheelchair that BATS can provide.
If the show you are attending is in The Dome you will need to arrive 45 minutes prior to the start time so that our staff can explain how the stair climber works and ensure you are comfortable making the journey. This will also allow our staff to operate the stair climber while the stairs are clear of other audience members.
The Studio is located on the top floor of the building and takes some time to reach using the stairclimber. Due to the fact that we have multiple shows per night, and the extended time required to reach the studio, we will need to work closely with you to arrange a suitable arrival time so we can ensure we can make the process as smooth as possible.
We endeavour to make visiting BATS as easy as possible for people with disabilities. So that we can best meet your needs we encourage you to get in contact prior to your visit and discuss your individual needs with our Box Office staff.
We will ensure that key staff are trained and familiar with any assistive devices we have on site or that we provide that may be used by customers with disabilities while accessing our goods or services.
BATS has a stair climber device and we prefer that wheelchair users make use of this device when ascending or descending the stairs. Certain BATS staff are trained in operating the device so we do require visitors to give us 24 hours notice if the stair climber will be required so that we can ensure two trained staff are available to operate the stair climber.
Some visitors may prefer to make their own arrangements for ascending and descending the stairs. As we value the health and safety of all audience members we do require that this is a planned process that is undertaken by people with experience of transporting wheelchair users. If you intend to make your own arrangements please contact us in advance so we can understand and accommodate them.
BATS does not have a hearing loop installed but in some cases we are able to provide scripts of the work being performed. If you wish to have a script of the production we recommend you get in contact with us seven days prior to your attendance so that we can ascertain availability from the show.
If you are vision impaired you are welcome to request assistance from our friendly Box Office staff.
We welcome people with disabilities and their service animals.
You are welcome to bring a support person with you to any BATS event. Concession prices will be charged to the support person when Box Office staff are notified of the support person’s role.
The Propeller Stage space on the ground floor of 1 Kent Terrace is the most accessible for performers. If you’d like to pitch for a season at BATS and have accessibility requirements please talk to us so we can provide you with all the information you need. We’ll do our best to make the space work for you.
If you have any feedback about your experience at BATS we encourage you to share it with us. Feedback allows to focus on what works, and improve what doesn’t. All complains will be reviewed by the Co-General Managers. Customers can expect to hear back within 7 days.